You have 14 days from the date your order is delivered to request a return.

To be eligible, the item must be unused, unwashed, in original condition, with all tags attached. Preferably returned in its original packaging. Proof of purchase is required.

To begin a return, contact us at hello@unstuck.se. Once approved, we will send a return label and instructions.

Returns must be sent to:

Mathilda & Tim AB
Mätvägen 32
724 55 Västerås
Sweden

Returns sent without prior approval will not be accepted.

 

Return shipping and handling

The customer is responsible for all return shipping and handling fees. The customer is also responsible for the product until Unstuck has received it.

Fees:

Region	Return Fee
Sweden	69 SEK
Europe (Bulgaria, Croatia, France, Greece, Ireland, Italy, Portugal, Romania, Slovakia, Slovenia, Spain)	259 SEK
Europe (Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland)	259 SEK
Europe (Cyprus, Malta)	849 SEK
International orders	299 SEK

 

Damaged or incorrect items

Inspect your order upon delivery. If the item is damaged, incorrect, or incomplete, contact us immediately at hello@unstuck.se. We will assess the issue and provide a solution.

 

Exchanges

We do not offer direct exchanges. Return the item and place a new order for the product you want.

 

Unclaimed packages

Unclaimed parcels that are returned to us will incur return shipping and a handling fee of 99 SEK.

 

EU cooling-off period

If you are located in the EU, you have the right to return your order within 14 days without stating a reason. The item must be in original condition.

 

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method within 30 business days.

Return shipping and handling fees will be deducted from the refund. If more than 30 business days have passed since the refund was approved, contact us at hello@unstuck.se.

 

Disputes

Disputes will be handled according to Swedish law and settled in Swedish courts.

 

Force majeure

Unstuck is not liable for failure to fulfill obligations due to events outside our control. This includes war, natural disasters, labor disputes, fire, supply chain disruption, or new legislation.