Privacy policy

Last updated: July 6, 2025

 

This Privacy Policy explains how Unstuck (“we,” “us,” or “our”) collects, uses, and shares your personal data when you use our website, make a purchase, or contact us regarding our services. This applies to all interactions with unstuck.se (“Site”) and related services (“Services”).

 

Changes to this Privacy Policy

We may update this policy to reflect changes in our practices or for legal reasons. If we do, we will update the date above and post the revised policy on our Site.

 

What Information We Collect

We collect personal information in the following ways:

Directly from you

  • Contact details: name, address, phone number, email

  • Order information: billing and shipping details, payment confirmation

  • Account information: username, password, security questions

  • Customer support messages and inquiries

Some features require you to provide this data. If you don’t, certain functions may not work.

Automatically from your usage

We collect usage data using cookies and similar technologies. This includes:

  • Device and browser information

  • IP address and location

  • Site interaction behavior

From third parties

We may also receive information from service providers, such as:

  • Shopify (platform and store support)

  • Payment processors (for order fulfillment)

  • Analytics and marketing partners

All third-party information is handled under this Privacy Policy.

How We Use Your Information

  • To fulfill and manage orders

  • To communicate with you about purchases, returns, and your account

  • To process payments and provide customer support

  • To improve our website and services

  • For legal and security reasons (e.g. fraud prevention)

  • For marketing, only where permitted by law

If you are in the EEA, we rely on legitimate interests under Art. 6(1)(f) GDPR for most processing activities.

Cookies

We use cookies for functionality, analytics, and marketing. You can manage cookie preferences in your browser, but disabling them may impact performance. 

Sharing of Personal Information

We may share your data with:

  • Service providers (e.g. payment processors, hosting, shipping)

  • Marketing and analytics partners

  • Affiliates and subsidiaries

  • Legal authorities, if required by law

  • In case of business transfer (e.g. merger or acquisition)

We do not share sensitive personal information without your consent.

Third-Party Links

Our Site may link to other websites. We are not responsible for the content or privacy policies of those sites.

Children

Our services are not intended for children. We do not knowingly collect data from anyone under 16.

Data Security and Retention

We use security measures to protect your data but cannot guarantee complete security. We retain data only as long as necessary for legal, business, or contractual reasons.

Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Delete your data

  • Request data portability

  • Opt out of marketing

  • Restrict or object to data processing

  • Withdraw consent

  • Appeal a decision

You may exercise these rights by contacting us at the address below. We may request verification before processing.

Complaints

If you’re not satisfied with how we handle your data, you may contact your local data protection authority.

International Users

We may transfer and process your information outside your country. For transfers from Europe, we use legal safeguards like Standard Contractual Clauses.

Contact

Email: hello@unstuck.se
Address: Mätvägen 32, Västerås, 724 55, SE